Healthcare · a healthcare provider

A $377 Cost per Lead, 201% Above Benchmark, Diagnosed in One Audit

67%
of healthcare ad spend identified as waste
At a glance

The numbers.

$377
cost per lead found in the audit
201%
above the industry benchmark
$72,771
in spend reviewed
193
leads that spend produced
The challenge

The situation.

This healthcare provider had spent $72,771 on Google Ads and received 193 leads for it. That is a cost per lead of $377, roughly 201% above the industry benchmark of about $125. Two of their three campaigns were still running and producing leads as expensive as $592 each.

The situation at Healthcare work
What we did

The approach.

We audited the account rather than immediately rebuilding it, and found three separate causes.

Campaign objective misalignment: two of the three campaigns were set to Maximize Clicks, which buys impressions and clicks rather than conversions. That setting alone explained much of the cost.

Low click-through rate, pointing at ad copy and targeting that were not landing with the intended audience.

Low search impression share: the ads appeared less than 10% of the times they were eligible, and only 30% of those impressions were in the top position, so the high-value keywords were being conceded to competitors.

Google AdsConversion Optimization
The work for Healthcare work
The results

What we delivered.

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