We manage the flows, campaigns and newsletters that turn a list into revenue, for ecommerce brands and for companies with something worth saying monthly. We will also tell you exactly where AI touched a send and where a person wrote it.
| Flow | Runs |
|---|---|
| Welcome sequence | Continuously |
| Cart recovery | Continuously |
| Browse abandonment | Continuously |
| Post purchase and winback | Continuously |
| Campaigns and newsletters | On a calendar |
Flows compound because they run against every visitor. Campaigns are one offs. Most brands invest the other way round.
None of them show up as a dramatic failure. They show up as an open rate that drifts down for a year until the list stops being worth sending to.
Effort goes to the send everyone can see.
Flat, padded, and instantly recognizable.
It is a reputation, and it decays.
A bought list is a deliverability problem with a spreadsheet attached.
The order is deliberate. A newsletter going to a list that never got a decent welcome sequence is a campaign built on sand.
What exists, what is sending, what is silently broken, and what inbox placement actually looks like rather than what the open rate implies.
Welcome, cart recovery, browse abandonment, post purchase and winback, written to sound like a person and timed to behavior rather than to a schedule.
What someone read and bought, not which list they landed on. Fewer sends to more relevant people, which protects the sender reputation the flows depend on.
Newsletters and campaigns on a rhythm you can sustain, with a human editing every send and a clear note in reporting about where AI was used.
This is not run by a black box of tools. It is a team of Growth Architects who plan, build and optimize it, using AI where it accelerates the work and human judgment where it actually matters. Different specialists, one accountable team.
Meet the team →
Michael · Engineering Lead
Amal · Automation Architect
Bryn · Solutions Engineer
If we can't increase your revenue by the 6 month mark, our team works for free until we do.
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Everything between your list and the revenue it produces: the automated flows that run without anyone touching them, the campaigns and newsletters that go out on a calendar, the segmentation deciding who gets what, and the deliverability work keeping it in the inbox. For ecommerce the flows usually matter most, because welcome, browse abandonment, cart recovery and post purchase run continuously and compound while campaigns are one offs.
We use AI for drafting, variant generation and subject line testing, and a human writes the voice and edits every send. We will tell you which is which rather than implying a machine wrote nothing. The reason is practical as much as ethical: fully generated email reads flat, gets ignored, and trains your list to stop opening. AI is good at volume and bad at sounding like a person, so we use it where volume helps.
Write flows as if one person is speaking to one person, then let the automation handle timing rather than tone. Specifics beat personalization tokens: a real product, a real number, a real next step is more human than someone first name inserted into a template. Keep sentences uneven, cut the throat clearing opener, and never open a sales email with a compliment nobody earned. If a line would embarrass you read aloud, it is not ready to send.
It means the recipient can tell what they signed up for, how often it comes, who is sending it, and how to stop, without hunting. In practice: honest subject lines that match the body, a visible sender identity, a one click unsubscribe that works immediately, and no dark pattern consent at signup. It costs a little list size and buys deliverability, which is the trade that decides whether the next campaign lands in an inbox at all.
This page is about marketing to a list that opted in: newsletters, ecommerce flows, campaigns to people who already know you. Email outreach is cold, outbound, to people who do not yet. They need different infrastructure, different compliance and different writing, and mixing them on one sending domain is a reliable way to damage both.
Yes, and it is where the flows pay back fastest. Welcome, browse abandonment, cart recovery, post purchase and winback run continuously against every visitor. Macro Plate, a retail client, cut cost per conversion 55% while lifting sales 55%. If you need the nurture side for a longer cycle, see lead nurturing. For the NYC specific variant, see our New York City page.
Book a free 15 minute session. We will look at your current flows and tell you which single automation is leaving the most money on the table.